Returns & refunds Your quick guide

Returns,
made simple.

Need to return an item? Here’s how it works.

Return window
30 days

from your purchase

No full refunds after 30 days.

  • Keep it unused.

    Same condition. Original packaging.

  • Have your proof ready.

    A receipt or purchase screenshot is required.

How to return

Three simple steps

  1. Message us.

    Send your receipt or purchase screenshot to our Facebook page.

    Start with your proof of purchase

  2. Send it back.

    Pack your item and ship it to the return address on your parcel.

    You cover return shipping

  3. Receive your refund.

    We’ll inspect your return and text you. Your refund is then processed to your e-wallet.

    Inspection → text → refund